Your Core Capabilities Must Contribute to Revenue

Business development is part of everyone’s job description, whether stated or not. After 2008, it’s all hands on deck in terms of defining and continually demonstrating your contribution to keeping your company or start-up productive, solvent and profitable.

You’ve been hired by a company, or are forming a start-up, because of what you bring to their business table. What you bring, that special “touch” of yours, are your core capabilities, or core competencies. Your core capabilities are one or more areas of specialization or skills that you and your company or start-up perceive as being central to establishing and retaining your functionality, your relevance, your worth. Your core capabilities are your contribution to the business. They are your contribution to generating revenue for your startup.

Your core capabilities are your differentiator.

Your core capabilities aren’t your academic degrees and certifications. There are a lot of engineers. There are a lot of MBAs and PhD’s. The acronyms appearing after your name on your business card let folks know you have completed some formalized type of education and training. Those acronyms appearing after your name on your business card set up expectations about the minimum viable delivery of your certification and academic degree. After that, your success in the globally competitive marketplace is based on how you deliver, time and time again, no matter whether the project or customer is different, the timeline is long or brief, or the team is less than ideal.

Your core capabilities are the “spin” that you, and only you, put on how you deliver based on your education and training. Your core capabilities are how you translate what you know and what you can do into something tangible and transactional for your company or venture.

Your core capabilities are unique to you; they are all about how you deliver your professional DNA.

It’s not simply a matter of responding to feedback on a performance review or making sure you deliver against KPI’s. There’s more to your own equation than someone else’s metrics.

You can begin finding out all the people your deliverable, your output, touches. What are the results of your core capabilitiesRelay Baton Handoff after your own last “touch?” It’s more than delivering results to an interdisciplinary team meeting and thinking your participation is “collaboration.” It isn’t.

Where does your data go, and why? Could you have provided better output and insight if you only had understood the needs from all of your internal customers, as well as their external customers? Who are the folks who really use your output, but are never at the team meetings? How can you work with them before, during and after you hand-off your output, so that your productivity not only is translated to that person, but also becomes an important component of the final business transaction?

That is how “what you do” translates into revenue creation for your company.

It’s no longer acceptable to play “small” in your organization. Your contributions, your core capabilities, are far more important than you give yourself credit for. Or they could be. If you would only take the time to stretch your perspective beyond your quarterly sales quotas or your engineering design output or the tactical aspects of project management.

You are responsible for understanding and articulating, in language everyone can understand, how your core capabilities, your products, your services, your platforms, your intellectual property, provide value to your colleagues, your organization, and your clients. (From Do YOU Mean Business?, p 61)

When you begin to collaboratively create output with the knowledge of exactly where your output goes and who needs to extract value from it, you differentiate your relevance and value to your organization.

How will you start to put this strategy into play this week?

 Babette N. Ten Haken, Founder & President of Sales Aerobics for Engineers, LLC, brings entrepreneurial mojo back into small and mid-sized businesses and creates revenue-producing business strategies for technical start-ups seeking investors and early customers. Babette is recognized as one of the “2013 Top 50 Sales & Marketing Influencers.” Download her newest White Paper at her Free Resources Page.

Bringing Entrepreneurial Mojo to Established Companies

Earlier this week, I answered a question on Quora about how I’d describe the habits of successful entrepreneurs. I jotted down 10 habits I observed in many highly successful entrepreneurs I know or have read about. I realized that these habits are the same ones I would use to describe owners and employees working for established and successful companies, whether in the B2B or B2C universe.

Many established companies are introducing new products, platforms, and services using what’s worked for them in the past. Their current venture initiative comes crashing into the reality of why strategies and tactics that worked in the past may not apply within today’s digital millennium marketplace. Time to retool and recalibrate.

 My take on entrepreneurship boils down to:

1) Entrepreneurs don’t take “No!” for an answer.

2) Entrepreneurs get up one more time than they fall down.

3) Entrepreneurs assume accountability and responsibility for Everything in their Enterprise.

4) Entrepreneurs don’t have thin skin.

5) Entrepreneurs aren’t enamored with the entourage and trappings of their enterprise as much as they buy in to the experience and leadership demands of their enterprise.

6) Entrepreneurs understand that if they built it, it’s their obligation to sell it. Generating their revenue stream is their responsibility.

7) Entrepreneurs want their venture to make a difference, and a long-term one. They don’t consider their venture to be flavor-of-the-month.

8) Entrepreneurs give in order to receive; sharing knowledge, expertise, insights, advice.

9) Entrepreneurs don’t delegate.

10) Entrepreneurs know what to do next, and leave themselves open to all possibilities of what Next looks like.

Which got me thinking.

The bottom line is that the bottom line is part of everyone’s job responsibility whether stated or not. Every person you have working for your venture, your enterprise, your startup, your company impacts revenue creation in one way or another. Either they are eating up way too many resources or they are part of service quality delivery fueling customer satisfaction and retention. Either they contribute to input-throughput-output or they create obstacles for other folks, including your customers.

It’s all hands on deck. All of the time.

What is your goal, as the head of your venture or even your small to mid-cap company? Is it to grow your venture so that you can lean back in your chair and become a Visionary Leader? I’m not sure that even I know what that phrase means, but I have heard that sentiment expressed as the Ultimate Business Goal by more than a few folks I coach.

That type of goal makes me uncomfortable. How about you?

Obviously, you want to get your company running and humming. However, it’s not prudent to think that your enterprise will ever many small light bulbs equal big onebecome self-perpetuating. Your role as the Entrepreneur-Owner-Visionary, whatever you decide to title yourself, is perpetual. Because the possibilities you create when you launch your venture and lead your company can be infinite.

If you are going to lean back and reap the benefits of the insights you had once upon a time, you may become myopic instead of visionary.

If your strategy is all hands on deck, all of the time (and I’m not talking about micromanagement either), then you are aware of trending, engaged in continuous learning, understand the value of employee and customer engagement, and are always thinking beyond your personal and professional horizon.

You know when it’s time to stay the course. You are prepared to make the hard calls that result in pivots and streamlining operations. You know where the buck stops: with you, at all times.

The days of leaning back in your armchair and delegating to others got pretty much squashed after 2008. That’s post-industrial era mindset. In today’s globally competitive digital marketplace, you can lean back in your armchair. I recommend that your armchair better be placed in the virtual and physical cockpit of what it takes to run your organization.  

There’s no Easy in Entrepreneurship. Then again, if it were easy, wouldn’t everyone be doing it?

What’s been your experience?

 Babette N. Ten Haken, Founder & President of Sales Aerobics for Engineers, LLC, brings entrepreneurial mojo back into small and mid-sized businesses and creates revenue-producing business strategies for technical start-ups seeking investors and early customers. Babette is recognized as one of the “2013 Top 50 Sales & Marketing Influencers.” She’s also a Certified Six Sigma Quality Green Belt. Download her newest White Paper at her Free Resources Page.

Do You Have A Band-Aid Approach to Quality?

How many of you in the Startup and/or Seller-Doer community address Quality on a daily and proactive basis? Do you have a dedicated staffer onboard whose focus is on Quality?

The majority of us think about Quality as something amorphous that’s “out there” hovering in the back of our brains. Oh yeah, that Quality thing. Quality is a noun in search of a descriptor. Sure, we want to do “quality” work every day, and most of us strive to do so. Except the “quality” of our output can range from low to high, can’t it?

If you are honest with yourself, you may not think about processes and practices in the sales, marketing and service community until something happens with your deliverable. It’s usually not something positive. Then you pull out your Quality hat, assemble your team and try to dissect the situation and find the root cause. After the fact.

You feel Quality is something Customer Service is hired to deal with, not you. You don’t have time to make Quality ASQ Blogger logo-solid-webpart of your daily deliverable. The Quality buck stops on someone else’s desk. Besides, if you were constantly aware of Quality, it would slow time to market and time to cash.

Perhaps those of you who own or work for small manufacturing companies, or are part of the Executive Team in a startup, react to lapses in quality rather than being proactive about preventing those lapses. Your Quality guy or gal may wear multiple hats in your organization. The drill is a matter of filling in forms and assessing raw materials and assembly issues…. after your customer tells you your deliverables fell short. Or you decide to walk the floor of your metal forming company, and begin to quantify the number of rejected parts that you see, perhaps for the first time. Talk about a rework issue. Or you are a startup whose business plan doesn’t include one sentence about Quality.

The real question is: as a startup or small to mid-cap company, do you feel you can afford to have a full-time employee whose job function is 100% devoted to Quality? You know the next question: can you afford not to have such an employee?

This post is written to address the question posed by ASQ CEO and Influential Voice Paul Borawski: “What is the most important challenge the quality community faces in ensuring that the value of quality is fully realized for the benefit of society?” That’s something to ponder, isn’t it? How many of you are aware of the Quality initiative within the organizations you work for? How many of you form your own companies with Quality principles and practices in mind?

For those of you who are in the service industry, consider the overall Service Quality Delivery of your products and services. We as consultants and sales people work very hard to identify trigger events,  build relationships, position value and ROI, negotiate contracts for our products/services/platforms. Then do you keep your fingers crossed when the contract is won, the work comes in-house to be implemented or, alternatively, is sub-contracted out for others to execute? Is that where things can, and frequently do, fall apart – with you having to take responsibility for the shortcomings involved with input-throughput-output?

To me, Quality is not applied-as-needed: either as a result of a quality output issue or when a big customer is vetting your business processes as you compete for a major contract. In my world, business development is part of everyone’s job description, whether stated or not. So, in fact, is becoming familiar with and conversant in what consistent and superlative Quality delivery brings to your revenue stream.

What place does Quality occupy in your business model and business strategy?

Babette N. Ten Haken, Founder & President of Sales Aerobics for Engineers, LLC, brings entrepreneurial mojo back into small and mid-sized businesses and creates revenue-producing business strategies for technical start-ups seeking investors and early customers. Babette is recognized as one of the “2013 Top 50 Sales & Marketing Influencers.” She’s also a Certified Six Sigma Quality Green Belt. Download her newest White Paper at her Free Resources Page.

This Team has Your Back

There are not enough hours in your day to deal with the tactical fire-fighting that drops into your lap on a daily, if not hourly basis. How to meet revenue demands: payroll, rent, raw material purchases, project deadlines, you name it. How to sell even though you are short-staffed.

This stuff makes you short-sighted, defensive, and less-than-innovative and responsive to person with multiple arms, imagebusiness development opportunities – which may be right under your nose. Except you can’t see them in your overwhelming “To Do” tactical clutter.

It seems like there’s not enough time for you to spend on continuous development of YOU. That’s where WE come in.

I’m challenging you to identify folks within sales, marketing, and business development whose blogs and insights can pluck you out of your own status quo mental mire. They will inspire you to always do your best work. 

I’ll make it easy for you, as well. These are the same folks I turn to for constant insights and a way of thinking about things ever-so-slightly differently, which leads you to: “Aha!”

Everyone needs “Aha!” moments.

The Top Sales World team, led by Jonathan Farrington, just published their new list of 2013 Top Sales & Marketing Influencers. I am humbled and honored to be included in this year’s list of the folks I, myself, turn to when I need to get “unstuck.” The diversity of approaches around the common theme of selling allows you to select the folks whose perspectives align with your own business development needs.

Your needs may change throughout the year. Guess what? This team has your back, continuously.

Each member of our team always writes about topics which cause you to think about the same thing, only differently. That slight difference on how we all see the same things makes a big difference in how you meet your business issues.

Allow yourself this luxury, daily. Set aside 30 minutes first thing in the morning before you become a business firefighter. Read what our team has to say. You got yourself into your current mire. We will feed you daily lifelines to extricate yourself from “where you are today” so that you can chart tomorrow’s course.

You are not alone anymore. We have your back. We’ve been where you currently are.

What strikes me about the Top Sales World group is their sense of collaboration, for and with each other, and always with their readers. Yes, each one of us is a consultant in our own right. Yet it’s our willingness to continuously share consistently high-quality content and – some of our “secret sauce” as well – that makes the team’s overall contributions to sales, marketing and business development unique in today’s globally competitive marketplace.

While you can choose to hire these folks to help your business, you can sample what we bring to your business table on a daily blogging basis, as well as through the monthly Top Sales World publication. I don’t need to emphasize how much the world of sales and marketing has changed since the financial debacle of 2008. 

Take the time to continuously re-educate yourself by sampling the content from this fascinating team. Learn from some of the top minds in the business, before you chose to hire them. Connect with them on Twitter, sign up to receive our individual blogs via RSS feeds as well as newsletters.

You owe yourself the gift of self-development. Our team gives you a place to start your own continuous sales and marketing improvement initiative.

Let me know which blogs and business perspectives strike a common chord with you.

Babette N. Ten Haken, Founder & President of Sales Aerobics for Engineers, LLC, brings entrepreneurial mojo back into small and mid-sized businesses, particularly in the manufacturing sector. She builds vibrant revenue-producing business strategies for technical start-ups seeking investors and early customers. Babette is recognized as one of the “2013 Top 50 Sales & Marketing Influencers.”  Download her newest White Paper at her Free Resources Page.

Customer Discovery isn’t Sales

S-E-L-L probably is the foulest word in the vocabulary of entrepreneurs, especially where a technical startup is involved. It conjures up notions of cheesy and sleazy stereotypic sales types. Yuck!  Seriously, would you have gone to engineering school if you knew then that you would have to sell now?

The word is prettied up, and called lots of other sweet-sounding names, like customer conversations, customer discovery, and investigational dialogues. When it comes down to it, however, it’s still that four letter word. SELL.

Transacting business, where someone pays you money for your products, services, and platforms, is selling. The goal of the business transaction is to sell something to a customer who is so jazzed about your offering, that they are willing to exchange currency in return for their ability to use or access your deliverable. That entire sequence is called making a sale. [Read more...]

LinkedIn Endorsements: The Quality versus Quantity Question

How many of you have received LinkedIn endorsements from folks with whom you are connected on LinkedIn? For the most part, individuals endorsing you for various skills and expertise usually are professionals you know or have worked with, right? Ah, I thought so.

Many of us have accepted LinkedIn relationships (“Connections”) with individuals over the years with folks we don’t know very well. Perhaps these connections were contacts of a contact and their backgrounds appeared to have affinity with ours. Anyway, for one reason or another, we accepted the relationship and they now form part of our LinkedIn Connections.

Many of these folks aren’t necessarily people we would ask to Recommend us (equated with our having performed services for them or having a highly developed professional relationship). However, the Endorsement function on LinkedIn now gives anyone the ability to endorse anyone else in their list of Connections. [Read more...]

Do You Know What I Mean?

There’s a great George and Ira Gershwin song, “Let’s Call the Whole Thing Off©” written in 1937 for the Fred Astaire / Ginger Rogers movie Shall We Dance. The song is best known for lyrics like “You like ‘to-may-toes’ and I like ‘to-mah-toes’” which refer to the word “tomatoes.” Many other lines compare and contrast differences in the way the movies’ stars pronounced the same words.

I think of this song every time I walk into a room of engineers, sales and marketing folks, CEOs, and, well, you get the picture. Everyone is speaking their version of what appears to be the same language of business. It might as well be folks from Mars, Venus, and Pluto.

There’s a lot of duologue going on, but not a whole lot of dialogue.

[Read more...]

If You Want to Sell, Don’t.

Most of you, by now, are aware that the language of selling has changed. It’s not a spiel. It’s not a script. It’s not a lecture on technical facts and figures. It’s not showing up and throwing up features and benefits. It’s not pitching. It’s not demoing. It’s not listening for only enough buying signals so you can pounce and close.

Your customers have had their feet dragged over the coals so many times by sales folks seeking to define pain, that the real pain is the risk of scheduling yet one more appointment with one more sales person who is going to attempt to, yup, you’ve got it, define their pain.

The truth of the matter is that it’s not only the language of selling that has changed. The intent of selling has changed as well.

Your customers are looking for conversations that make them pause and think about their context in a completely different [Read more...]

It’s not Networking. It’s Leadership.

If you sit at the helm of your mature business or even your startup, you are responsible for building business and driving revenue.  By leaving sales activities up to the “sales types”, you may find that their individual as well as collective efforts fall short of your expectations. 

As CEO of your company or venture, you occupy a unique position. You have the privilege of leading your enterprise. How many of you take advantage of this opportunity that your “job title” provides you?

In addition to social platforms in which you participate, how many other networks are you a part of? How do you utilize yourHandshake position and participation within these networks to grow your business?

There’s more involved in this initiative than going through the motion of status quo social networking activities, joining various trade associations and assuming your membership – or even sponsorship – means people “owe” you business contracts because you both are members of the same organizations.

Opportunities to demonstrate domain area expertise happen in the time between trade shows, professional events, and social events. Do you remain a static spectator, or are you actively engaged in demonstrating why your company needs to be top of mind to potential customers? [Read more...]

Is Your Sales Team Too Homogeneous?

I know. This is heretical. Most of you spend a lot of time testing, hiring, onboarding, sales training and training and training, performance evaluation, re-hiring, more onboarding…. You get the picture. Because you desire to have a team that consistently meets and exceeds your sales goals and objectives.

There’s absolutely nothing wrong with this model. If every sales team embracing this model were successful, there wouldn’t be as many sales training programs and consultants around as there are.

[Read more...]

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