Now that you’ve got everyone on the same page, how do you keep them there?

Getting your team on the same page is an art form in itself. Keeping them there is something else. Once everyone is on the same page, they make the assumption that everyone else not only “gets it” in the meeting, but will continue to“get it” in the time between meetings.The tragic flaw of team thinking….

Keeping folks on the same page throughout the duration of a project is akin to herding cats… or maybe yet another alternative ending to Lost. (OK, I promise I won’t mention that show again in this blog….)

However, what team members choose to do between meetings in preparation for the next meeting can be a real shocker during the meeting if you don’t manage this process as well. You may be the greatest facilitator, but we’ve all been in meetings where we are taking two steps back to regroup and get everyone back on the same page before we can move forward. Constantly regrouping and re-building consensus can eat up a lot of time during team meetings. If this sounds familiar, read on.

Then there are the between-meeting email exchanges and discussion strings between team members which may or may not resemble the task at hand. You wonder where you went wrong – or where these team members felt they had the latitude to enter a parallel universe in seeking solutions.

Then there are the team members who figure out “everything” in a design frenzy in which they assume every team member’s responsibility. And send their results out to the rest of the team members, thereby building dissent in the ranks.

Come on. I know you know what I am talking about. It’s more like entropy rather than team-building.

What you do as a team leader between meetings is perhaps more critical than how you facilitate the meeting itself. I’m not talking about micromanaging folks (we all know more than our fair share of micro-managers). It’s a matter of reporting on results of the meeting, setting goals for the subsequent meeting and perhaps feeding information on related topics (news links, relevant articles on complementary technologies, cartoons, etc.) that keeps folks moving forward and keeping a fresh perspective.

The most important aspect of keeping folks on the same page is establishing yourself as a thought leader. You may not be a specialist in one particular area or another (or then again, maybe you are). You may be the individual that management has selected because they feel you have leadership potential (even if you don’t see that in yourself). Being a thought leader may mean being able to evoke creative thinking and positive attitude in others. No, I am not telling you to be a cheer-leader. Rather than getting staled out in “same old, same old” team approaches to solutions, you may have the opportunity to encourage folks on your team to work together solving a particular issue, and the folks you select may seem like the Odd Couple to other team members.

Leading teams isn’t just a matter of following your company’s recipe for seeking quality outcomes. It may also involve being comfortable and confident enough in your own abilities to listen to others.I can’t emphasize enough the value of asking good questions based on what you know, what they’ve said, what you’ve read and what crosses your mind when you really aren’t concentrating on the project. That’s the glue that holds teams together and creates synergy when the team comes together to meet.

Think about it. When’s the last time you really looked forward to a team meeting? You may have a role to play in changing your team’s attitudes and productivity at the next meeting.

Now I say that’s something to look forward to.

Is Everyone On The Same Page?

How successful would you say your communication is with a) your peers and b) your non-peers (e.g., older or younger folks, different management strata, etc.) within your discipline?

How about your communication with non-technical types?

So how comfortable are you after you push away from the table, post meeting? Did everyone “get it”? Or are you wondering when you will be dealing with the fallout from everyone who: a) didn’t get it or b) had their own agenda anyway and was going rogue?

Let’s eliminate the folks with their own agendas. This post isn’t about how to cope with folks involved in Machiavellian psycho-drama. I’m talking about whether you are encouraged and perhaps even inspired after meetings because everyone really worked hard to get on the same page.

Which begs a further question about how productive your meetings are in the first place….with folks in your own discipline and then again with folks outside your discipline. Don’t assume that just because you have a table full of technical types that everyone is on the same page. And I do feel that is an assumption that many technical folks make, while the other technical types around the table don’t want to admit they don’t get it.

I was out of the country for the past two weeks, speaking (or trying to) smidgens of another language (Italian, a melodious and wonderful language), and thinking about what life would be like if I treated every business discussion as though no one seated around the table spoke the same language as I did. If we all took care to explain ourselves, ask questions frequently during our discussions (like, does this make sense?) and user shorter sentences and simplify concepts, what would our business lives be like? Hey, what would our personal lives be like? (although I do think that “Honey, take out the garbage…NOW!” is a pretty basic request …but that’s another blog post).

Think about how productive you can make meetings with non-technical folks if you treat them as though their native tongue is different from yours. Because in this global economy, it very well may be different than your native tongue and on top of this is the fact that these folks are non-technical. The double-whammy of communication obstacles. And besides, these folks probably aren’t looking forward to having a meeting with engineering and operations types anyway. Why I don’t understand. You both have so much knowledge to share with each other.

OK, so this blog isn’t about everyone making nice to each other, having a kumbaya moment and communicating. However, it IS about getting everyone on the same page. So how are you going to do it? Because if you don’t, you are simply wasting a lot of your time.

Now, getting everyone on the same page isn’t the same thing as giving a technical lecture. It’ll put you to sleep as fast as it will put everyone around the table to sleep. And besides, folks will feel you are unapproachable, egotistical and, yep you got it, not on the same page.

Non-technical types have some great questions: “How will your engineering decision impact brand loyalty?”, “What are the ROI implications of shelf placement for the new package design?”, “If we sell X amount of units in the next 6 months we can displace the #1 brand. What is your monthly production schedule to allow us to make this number?”

OK, if you don’t know the answers to these questions, I suggest you ask a non-technical (aka marketing type ) to explain these dynamics to you. Because life doesn’t happen in a vacuum.

And then there are some great engineering and ops questions to ask these non-marketing types: “I know that Concept A was most favored in the LA and Phoenix focus groups, but the design will not be easy for geriatrics to open and they are the target market for this product. How can we reconcile this situation?”, “Prototype production runs of this product produced great results. However, full production runs will generate additional heat which will impact product integrity during the fill process. In order to correct this situation we may have to add 3 weeks to product launch. How can you weather this situation?”

OK, if they don’t have the answers to these questions, I suggest you work with them so they understand the intricacies of heat exchange on filling machines as it equates with product formulation.

Bottom line: getting on the same page involves simultaneous translation of technologies, concepts, rules and “wiggle room.” Getting on the same page can be highly creative and productive if everyone is prepared to sit down at the table and work through processes and differing perspectives and disciplines. During the entire course of a project. I see this as an opportunity for a great learning experience all around.

Time to give it a try?

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