The time has never been better to do a Competitive Analysis…

As we skip merrily through the areas of focus for a real live Business Plan we land on Competitive Analysis.  This subject can separate fantasy from reality very quickly.

If you ask your boss (who may be yourself) who your competition is, typically one rattles off the names of three or four firms who always seem to be bidding on the same projects you are. Hint: those aren’t necessarily your competition.  They may be companies who are stuck in the same rut you are.

If you ask your COO or CFO who your competition is, they may provide a list of three or four – or more – companies with some degree of overlap from the CEO’s list. However, their list will be based on their professional context. Perhaps these are the companies who produce the most efficient and cost effective, profitable solutions compared with the slickest, edgy and trendy ones.

If you ask a middle manager the same question and even the business development/sales folks, guess what? The list of perceived competitors grows.

While you may know the names of the big and little guys and gals who dominate your industry, they may not be your actual competition. Some of these “competitors” are simply too big – or too small –  to handle projects of a certain size.  Which means they need companies like you as collaborators. So there’s a niche for you.

Take a look at your gross annual revenue and profitability. Those numbers are your company’s pulse. Take a look at the typical size of a project and it’s duration. You will begin to get an idea of the size of your realistic playground.

You know, there’s nothing wrong with being a niche player within the small to mid-sized competitive arena.  It’s just that most companies are so hung up competing – in their own minds – against the “big boys” that they don’t recalibrate, realistically, and understand their true competitive reach.

Who are the best-in-class among the players in your market space? In your engineering space? As defined by the true competitive playing field in which your company operates.

Yes, I know you feel you can go toe-to-toe with the giants. However, if you had to put together a team to provide all of the resources a giant can provide, what type of management, financing,coordination, efficiency and profitability would actually result?

A Competitive Analysis, first and foremost, involves looking at your strengths and weaknesses as a company and deciding how to capitalize on your strengths within a realistic marketplace you have defined. You start by looking inward at yourself, not outward to a blurry horizon where the nebulous “competition” lives.

Understanding what your company does very, very well, consistently, provides you with your competitive arsenal.  This understanding also allows you to evaluate what and how to present to  new and existing clients.  This information is your Competitive Advantage. Hint: your competitive advantage does not involve providing excellent customer service and responsiveness and on-time, cost-effective delivery (soft advantages) unless you can dollarize just how these catch phrases translate into positively impacting your customers’ bottom line.  It takes more than just being identified as the feel-good company. Or the Little Engine That Could.

Armed with these insights, I can guarantee it will be time to decide who your competitors really are: both direct competitors and indirect. Your list may change, allowing your company to become more successful competing in the right engineering space against the right types of competitors. And success will allow your company to move to the next level, because you will understand the factors – and barriers – impacting your success. Not theirs. Yours.

Because sometimes, your greatest competitor is yourself.

Time to get your company on the same page?

Think about it.

Done a Customer Analysis lately?

It gets pretty interesting when I work on a Business Plan with my clients, whether they are entrepreneurs or mature businesses. We get to the part where I ask them who  are their customers, what industry segments do they work in, and what are the customer needs within each segment.

You know, Voice of the Customer kinds of questions.

I haven’t met anyone yet who could rattle off succinct answers.  It’s not easy and a lot of us take longevity in the marketplace as a sign of “success.”  Well, we’ve survived, but that’s hardly a rationale for not knowing your Customers.

And again, engineers, IT professionals and technical folks, I am talking to you.  Just because the guy or gal you are talking to also is an engineer, like you, doesn’t mean they think the same way that you do. You might be incredibly far from being on the same page and never know it. Never make that assumption.

I don’t need to tell you that the business development process is changing.  Solutions selling without adequate knowledge of the offline factors influencing the decision making process at your prospect’s company will not shorten your sales cycle. So why would you ignore understanding what makes customers “tick” in the industrial spaces in which your company plays?

Think of it as taking your clients’ pulse every year.  I do. Right after the start of the new year.  And that includes a) current clients, b) former clients, and c) non-clients

Why speak with all three types of clients and not just your current client base? Well, for one, only speaking with your current clients is like wearing blinders and looking at yourself from the inside-out. You are preaching to the choir. Did it ever occur to you that your current client base may not reflect the Voice of the Industry Segment you are trying to capture and possibly own? You may just tend to attract a certain type of client for a particular reason. You need to determine what attracts your current client base to you and be prepared for answers that potentially are not what you want to hear. Or are not where you really want your business to be.

While it really seems daunting to approach former clients, I find these usually are the most insightful conversations.  You may feel that you are going to get blasted with criticism. Most of the time my former clients have apologized for not being able to continue their contracts with me due to the economy. They perceive their inability to manage their business to include this line item investment as their fault. I don’t need to tell you how this type of conversation has led to renewed business. Especially when I am talking to them about industry trending and reinforcing my role to their business as a thought leader, rather than crawling to them, hat in hand, mea culpa.

Then there are those customers who, well, never became customers in the first place. There’s a reason and they certainly don’t expect you to want to discuss the matter with them.  While you are not exactly calling them out about it, these discussions can be amazingly fruitful in determining the offline factors that impacted your non-customers’ reasons for not making the decision to do business with you. And yes, be prepared for some rejection. Again, however, they really may not have been the decision maker in the first place or they have been acquired, etc.  You need to determine why you or your company does not appeal to the non-customer. There are a number of reasons and these factors are important for you to understand when acquiring future business.

The ultimate result of talking to your customers is to generate a list of Customer Needs for each type of customer: current, former and non.  What are the areas of overlap across all three customer segments? What are critical areas of juncture between them? Can you or your company be all things to all customer types or is the barrier to entry not worth the time to acquire certain types of customers?

Finally, look at your Top 10 Customers. Determine what criteria make them your Top 10 Customers.  These criteria should include consideration of a) total gross revenue generated, b) total profitability, c) total number of projects/year, d) number of years they have done business with your company, e) risk factors associated with this client (Do they make your life miserable during each project? Are they on shaky financial ground? Are they a pleasure to work with and extremely collaborative? Etc.).  How do the needs of your Top 10 Customers compare with the Voices of the three customer types you have been researching?

Taking a two-week time period to have these types of data-gathering exercises can contribute to a solid Business Plan that is based on knowledge rather than conjecture and assumption.

Wouldn’t you like to point yourself and your staff in the right direction from the git-go each year?

Think about it.

Have you done an Industry Analysis lately?

If someone asked you what was your take on your industry, would you know what they were talking about? There’s something called “industry analysis” which is an important component to any business plan. And basically, it should be the reason why you are in business… or are working for a company who feels it is competitive within your industry.

Otherwise your business development efforts may resemble, well, er, a crap shoot. 

In other words, you shouldn’t be in business based on what you – and perhaps nobody else – thinks is a great idea.

Have you ever heard anyone in your company talking about the latest industry trends? Hint: the marketing and sales departments, aka “business development folks”, might be a great place to find this type of information. And if you are in the engineering, IT or other technical departments, wouldn’t you like to know that you are pointed in the “right” direction? So yes, even you need to read this stuff.

Oh, you are just a two person firm (or less)? Surviving on outsourced contracts from your former employer or perhaps your local network? I hope you don’t think this is a valid excuse for not knowing the trends and issues for your industry’s marketplace.

Understanding what makes your industry “tick” is critical to your professional development as well as establishing your value to your company and your clients. It’s up to you to find out these issues. No one’s going to hand this information to you on a silver platter.

What astounds me is the number of small to mid-sized businesses with whom I work that really don’t have their hands on this type of information. These companies have been “successful” by anyone’s definition: they’ve survived the recession and have a stable customer base who sustain them from year to year within usually single digit, occasionally low double-digit, growth.

Think about what a little insight into industry dynamics might mean to your company’s bottom line. This information may be just what it takes to move your company into double digit growth as the new status quo.  If you are thinking about resting on your laurels, your competition isn’t. And your competition may be on another continent.

OK. I’ve made my point.  You need to understand the market overview and your particular niche market’s size. Otherwise, how do you know which types of customers to target?  Without this type of information, business development may feel like Ready-Fire-Aim each year. Wishin-and-a-hopin’ will not cut it if you are targeting double digit growth, let alone survival.

Now where to find this information.  For starters:

  1. Professional associations will have annual reports about the state of the industry in which they operate and behavioral, technological and professional patterns within their membership. Start asking your local and national associations about this information.
  2. Your local, and national, government offers reporting on industry trends.
  3. Industry magazines often hire third party entities to conduct research and issue various reports on a number of subjects which provide historical, as well as current, trending.
  4. Google what you are looking for. There are a number of reports – for purchase – issued by various data banks which offer an extremely granular analysis of data for your industry. Some of these reports run over $3000. (Yes, you read that correctly.)  Some of these reports are more modestly priced and offer  a lot of relevant information without becoming info overkill. Depending on what your goals are, these reports may be worth the investment.
  5. Participate in webinars and seminars on these subjects to get your ear on the rail and determine what is going on in your industry. These venues offer books, resources, references and individuals who walk the talk and are approachable and quite willing to point you in the right direction.
  6. Ask your LinkedIn network for information, references and resources. That’s what your Network is there for. It’s not just about networking for a job search.

Even if you are working for an established firm (aka “we’ve always done business this way and everyone knows who we are”), maintaining the status quo is not an option if you are targeting stability and growth.

Determining a) what makes your industry tick; b) what the marketplace looks like in terms of overall dollars generated per year and various market segment opportunities; and c) what the relevant size of the marketplace is for your company provides insight on where to place your time, efforts and resources for business and talent development.

Your company may be trying to be all things to all people. In fact, your company may be capable of offering all things to all people. And if you are a small firm, you may be desperate to drum up business, any type of business.

Take a step back and a deep breath and put some method into this madness. Focused talent, resource and business development initiatives require discipline and a knowledge of your industry.

Think about it. This doesn’t have to be a crap shoot at all.

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