Are Your Referrals Real Ones?

Developing a strong referral network should be one of everyone’s business goals. This strategy, in theory, lets you to acquire leads that are far more than luke-warm for starters.  There’s an art and science to asking for referrals.

Both the quality of referrals, as well as their quantity, is up to you. Not all referrals are equal.

While many of you have implemented the strategy of asking for referral business upon closing a sale or completing a project, you truly do get what you ask for. If you don’t control the process, most of the time the referrals are useless, if not total disasters. You know what this scenario looks like.

You ask your customer for a referral. Or there are certain folks in your network, who have very good intentions and want to help you out, and refer you to other folks within their network. They usually send both of you an introductory email, such as “Babette is someone I feel you really need to meet because of her skill sets and the type of work she does” and leave it at that.

Then you call the referred person. If they don’t blow you off, perhaps they agree to meet you for coffee, or have a phone chat. It’s right up there with blind dating. [Read more...]

Give Your Customers Academy Awards

OK, I have to admit. I was watching the Academy Awards this past Sunday evening. Yup, I was checking out the red carpet action as well. Upon receiving their awards, every one of the winners attributed their success to their team: those folks who bring out their best and get their stories out of their heads and onto the screen.

Which got me to thinking.

How do you reward your clients?

Many of us would say that the reward our customers receive from working with us is the value we bring to them with our strategies and solutions, products, platforms and services.

Have you ever thought of creating an Award for your customers? [Read more...]

Customers Want News, Not Drama

How do you keep up with news and trends in your industry and marketplace?

  • Hard copy?
  • Online?
  • Original sources or aggregated news sources?
  • Following Tweets and Blog posts by thought leaders?

What do you do with the information you glean from your information sources?

  • Keep it to yourself?
  • Show up and throw up the latest pronouncement at your customers and prospects?

Or do you ponder it and see whether one piece of information makes sense, or quite frankly is created to be sensational, when compared with other information on the same subject matter?

[Read more...]

3 Tips for Crossing Over to the Not-So-Dark Side

How many of you sit in meetings with technical professionals who just keep telling you: “No, you can’t do that”?  Does their reaction blindside you? It shouldn’t.

They usually have some sound reasons for telling you “No.”

Perhaps they are skeptical that your marketing research study design not only will fail to yield meaningful statistics upon completion but also will represent a huge amount of mis-spent budget. Perhaps you wanted to make product labeling claims that were competitive, in your mind, but were not particularly factual in their opinion. Perhaps you won a sales contract by over-promising a solution that, on a good day, could only be under-delivered – especially at the price point you negotiated.

There just might be something to the position taken by your technical colleagues. [Read more...]

Are You An Endangered Business or Engineering Species?

I was in Oahu for whale-watching season this year. What a sight to behold! Humpback whales migrate 3,000 miles each year from the Gulf of Alaska to Hawaii, returning each year to preserve their species.

It’s hard-wired into them, part of their DNA, physiologically and behaviorally.

The whales do the same thing, over and over again, expecting the same results.

[Read more...]

4 Tips to Avoid Leaving YOU Up to Other People

Are you frustrated about why no one seems to “get” just what it is that you can do for them? You tell them your job title, or your degree, or you describe your skill sets. Perhaps you pepper your conversation with details about your products, services, platforms, solutions. You pitch to them. You sell at them. You demo for them.

And then you stop. Short.

You leave it up to them to connect the dots. You leave it up to them to figure out how they can use just exactly what it is that you offer them.

Why would you leave it up to them to figure YOU out?

They have better things to do with their time. Higher priorities.

Unless, that is, you have taken the time to do your homework before you spoke with them. Unless, that is, you have taken the time to figure out what the dots-to-be-connected look like in their organization. [Read more...]

Why Pitching Doesn’t Sell

It could be that no one really wants to catch whatever it is that you are pitching at them. Or is it slinging at them?

Did you ever think about your “pitch” that way? News flash: Potential customers and investors do.

With everyone pitching all sorts of stuff in their direction, the person on the receiving end just might want to duck, for starters. And then run away from you. Plus, you might miss your target, entirely.

Some of you are probably thinking about your “pitch” or “demo” slide deck right now, as you are reading this post.

Don’t get me wrong. There are some incredibly fine pitch folks out there, for sure. Except that what they call a “pitch” really is a business development art form.  They know it, I know it. Kudos to them! [Read more...]

Still Hiring College Grad Sales Newbies? Try University Sales Center Alliance Grads Instead.

Dawn Deeter is a professor and Director of the National Strategic Selling Institute (NSSI) at Kansas State University . She prepares undergraduate students for careers in sales. Dawn coaches the K-State Sales Team, which competes in various national university sales competitions.  The notion of sales education programs at the university level is news to many folks in the sales community. Combined with the student competitions, there are tremendous positive implications for sales organizations.

Dawn and I got together for a chat on this topic. Here’s what we had to say.

Babette: Is university sales education a new phenomenon? [Read more...]

Are You An Artist?

Now that’s a new label for yourself! When someone asks you “what do you do?” how do you answer?  Do you offer your job title, or perhaps a description of your job?

How about answering: “I’m an artist.”

Hmmm. That answer seems to create some high expectations about your deliverables, doesn’t it?

When you think about “what you do” with everyone’s input and throughput during the course of the work day, your output becomes artistry for what has preceded it. You blend it and transform it. You put your own particular “spin” on it.

You  introduce your output into the world. For their perception, reception, and judgment.

No, you don’t “see” yourself as an artist, do you? You simply see yourself as someone else’s employee.

 I don’t know why.

Each of us is the CEO of our own job functionality, our delivery on that functionality, and our career. After all, no one else can perform your job quite the way you do.

Let’s think about artistry another way. When was the last time you attended a concert?  You were in the audience anticipating the Performer’s entrance onto the stage. Everyone around you was buzzing with excitement.

The lights dimmed. The musicians took their places on stage. The Performer walked across the stage  and was greeted with wild applause. The band started to play the opening chords on their instruments, still mere Performers at that point.

Everyone recognized the melody and anticipated what was to follow: the Performer’s output. You leapt to your feet along with everyone else, applauding and shouting.

The performance art began.

At the interface where the audience receives and blends with the Performer’s output is where Artistry is created. That’s what Art is all about. Perception and the perceived, and the interchange of energy between both.

You bring nothing less to the workplace each day, no matter if you make pizzas, sort mail, sell someone else’s stuff to a potential customer, consult, study for your engineering degree, pitch your start-up to a venture capital investor.

We all have the option to bring artistry to our professional output, our performance.

Some of us embrace it. Others of us reject it: “My job is basic. I’m a nobody. I’m just part of the big picture. Nobody’s paying attention to me.”

Some of the best artists I know include one particular hot dog vendor at Wrigley Field when I was growing up: “Get your hot dog here. Tastes just like chicken!” Then there are the folks at my local UPS who, no matter how flummoxed I am when I enter, deal with my “whatever” in a calm and efficient manner, get things done efficiently and even make me laugh along the way. How about my colleagues, whose conversations make me completely relax and dream about the possible? The clients who place their trust and confidence in me to lead them through some murky waters into clarity? The students who realize stuff about themselves  they never had tapped into before?

Artistry catalyzes a reaction with others.  No matter how menial you feel your job may be. No matter how low on the totem pole you currently are.

You are part of a bigger picture. No one else can “do” your job quite the way that you can.

Understand the potential artistry that you can bring to your customers’ tables. It makes a difference to them. And differentiates you.

Babette Ten Haken provides technical people and other sellers a solid strategy for how to explain a product, its benefits, and its value in ways that buyers can easily understand and sellers can comfortably present. She gets people together who are often on opposite sides of the table, like engineers and sales people or entrepreneurs and investors. Her company, Sales Aerobics for Engineers®, LLC,  works with entrepreneurs, start-ups & investors, as well as small businesses and manufacturers, focusing on revenue-generating and portfolio-building business development strategies. Her book, Do YOU Mean Business? was named 2012 Finalist, Top Sales & Marketing Awards.

 

Bright Shiny Objects and Whiskers on Kittens

Having trouble staying focused on the task at hand due to all the opportunities your core competencies appear to entitle you to pursue?

You are not alone.

Even if your mature business or start-up has generated a business plan, you feel the world is your potential oyster. Everyone can benefit from your product, platform or service. Well, maybe.

As the CEO of your start-up, you task your first hire, the VP of Business Development, with the goal of “going out there and selling to anyone who will buy.” After all, they are the consummate sales person with an immaculate and impressive resume. That’s why you hired them. They can sell. Not something you want to be doing. [Read more...]

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