Your Core Capabilities Must Contribute to Revenue

Business development is part of everyone’s job description, whether stated or not. After 2008, it’s all hands on deck in terms of defining and continually demonstrating your contribution to keeping your company or start-up productive, solvent and profitable.

You’ve been hired by a company, or are forming a start-up, because of what you bring to their business table. What you bring, that special “touch” of yours, are your core capabilities, or core competencies. Your core capabilities are one or more areas of specialization or skills that you and your company or start-up perceive as being central to establishing and retaining your functionality, your relevance, your worth. Your core capabilities are your contribution to the business. They are your contribution to generating revenue for your startup.

Your core capabilities are your differentiator.

Your core capabilities aren’t your academic degrees and certifications. There are a lot of engineers. There are a lot of MBAs and PhD’s. The acronyms appearing after your name on your business card let folks know you have completed some formalized type of education and training. Those acronyms appearing after your name on your business card set up expectations about the minimum viable delivery of your certification and academic degree. After that, your success in the globally competitive marketplace is based on how you deliver, time and time again, no matter whether the project or customer is different, the timeline is long or brief, or the team is less than ideal.

Your core capabilities are the “spin” that you, and only you, put on how you deliver based on your education and training. Your core capabilities are how you translate what you know and what you can do into something tangible and transactional for your company or venture.

Your core capabilities are unique to you; they are all about how you deliver your professional DNA.

It’s not simply a matter of responding to feedback on a performance review or making sure you deliver against KPI’s. There’s more to your own equation than someone else’s metrics.

You can begin finding out all the people your deliverable, your output, touches. What are the results of your core capabilitiesRelay Baton Handoff after your own last “touch?” It’s more than delivering results to an interdisciplinary team meeting and thinking your participation is “collaboration.” It isn’t.

Where does your data go, and why? Could you have provided better output and insight if you only had understood the needs from all of your internal customers, as well as their external customers? Who are the folks who really use your output, but are never at the team meetings? How can you work with them before, during and after you hand-off your output, so that your productivity not only is translated to that person, but also becomes an important component of the final business transaction?

That is how “what you do” translates into revenue creation for your company.

It’s no longer acceptable to play “small” in your organization. Your contributions, your core capabilities, are far more important than you give yourself credit for. Or they could be. If you would only take the time to stretch your perspective beyond your quarterly sales quotas or your engineering design output or the tactical aspects of project management.

You are responsible for understanding and articulating, in language everyone can understand, how your core capabilities, your products, your services, your platforms, your intellectual property, provide value to your colleagues, your organization, and your clients. (From Do YOU Mean Business?, p 61)

When you begin to collaboratively create output with the knowledge of exactly where your output goes and who needs to extract value from it, you differentiate your relevance and value to your organization.

How will you start to put this strategy into play this week?

 Babette N. Ten Haken, Founder & President of Sales Aerobics for Engineers, LLC, brings entrepreneurial mojo back into small and mid-sized businesses and creates revenue-producing business strategies for technical start-ups seeking investors and early customers. Babette is recognized as one of the “2013 Top 50 Sales & Marketing Influencers.” Download her newest White Paper at her Free Resources Page.

This Team has Your Back

There are not enough hours in your day to deal with the tactical fire-fighting that drops into your lap on a daily, if not hourly basis. How to meet revenue demands: payroll, rent, raw material purchases, project deadlines, you name it. How to sell even though you are short-staffed.

This stuff makes you short-sighted, defensive, and less-than-innovative and responsive to person with multiple arms, imagebusiness development opportunities – which may be right under your nose. Except you can’t see them in your overwhelming “To Do” tactical clutter.

It seems like there’s not enough time for you to spend on continuous development of YOU. That’s where WE come in.

I’m challenging you to identify folks within sales, marketing, and business development whose blogs and insights can pluck you out of your own status quo mental mire. They will inspire you to always do your best work. 

I’ll make it easy for you, as well. These are the same folks I turn to for constant insights and a way of thinking about things ever-so-slightly differently, which leads you to: “Aha!”

Everyone needs “Aha!” moments.

The Top Sales World team, led by Jonathan Farrington, just published their new list of 2013 Top Sales & Marketing Influencers. I am humbled and honored to be included in this year’s list of the folks I, myself, turn to when I need to get “unstuck.” The diversity of approaches around the common theme of selling allows you to select the folks whose perspectives align with your own business development needs.

Your needs may change throughout the year. Guess what? This team has your back, continuously.

Each member of our team always writes about topics which cause you to think about the same thing, only differently. That slight difference on how we all see the same things makes a big difference in how you meet your business issues.

Allow yourself this luxury, daily. Set aside 30 minutes first thing in the morning before you become a business firefighter. Read what our team has to say. You got yourself into your current mire. We will feed you daily lifelines to extricate yourself from “where you are today” so that you can chart tomorrow’s course.

You are not alone anymore. We have your back. We’ve been where you currently are.

What strikes me about the Top Sales World group is their sense of collaboration, for and with each other, and always with their readers. Yes, each one of us is a consultant in our own right. Yet it’s our willingness to continuously share consistently high-quality content and – some of our “secret sauce” as well – that makes the team’s overall contributions to sales, marketing and business development unique in today’s globally competitive marketplace.

While you can choose to hire these folks to help your business, you can sample what we bring to your business table on a daily blogging basis, as well as through the monthly Top Sales World publication. I don’t need to emphasize how much the world of sales and marketing has changed since the financial debacle of 2008. 

Take the time to continuously re-educate yourself by sampling the content from this fascinating team. Learn from some of the top minds in the business, before you chose to hire them. Connect with them on Twitter, sign up to receive our individual blogs via RSS feeds as well as newsletters.

You owe yourself the gift of self-development. Our team gives you a place to start your own continuous sales and marketing improvement initiative.

Let me know which blogs and business perspectives strike a common chord with you.

Babette N. Ten Haken, Founder & President of Sales Aerobics for Engineers, LLC, brings entrepreneurial mojo back into small and mid-sized businesses, particularly in the manufacturing sector. She builds vibrant revenue-producing business strategies for technical start-ups seeking investors and early customers. Babette is recognized as one of the “2013 Top 50 Sales & Marketing Influencers.”  Download her newest White Paper at her Free Resources Page.

Do You Know What I Mean?

There’s a great George and Ira Gershwin song, “Let’s Call the Whole Thing Off©” written in 1937 for the Fred Astaire / Ginger Rogers movie Shall We Dance. The song is best known for lyrics like “You like ‘to-may-toes’ and I like ‘to-mah-toes’” which refer to the word “tomatoes.” Many other lines compare and contrast differences in the way the movies’ stars pronounced the same words.

I think of this song every time I walk into a room of engineers, sales and marketing folks, CEOs, and, well, you get the picture. Everyone is speaking their version of what appears to be the same language of business. It might as well be folks from Mars, Venus, and Pluto.

There’s a lot of duologue going on, but not a whole lot of dialogue.

[Read more...]

Is Your Sales Team Too Homogeneous?

I know. This is heretical. Most of you spend a lot of time testing, hiring, onboarding, sales training and training and training, performance evaluation, re-hiring, more onboarding…. You get the picture. Because you desire to have a team that consistently meets and exceeds your sales goals and objectives.

There’s absolutely nothing wrong with this model. If every sales team embracing this model were successful, there wouldn’t be as many sales training programs and consultants around as there are.

[Read more...]

Soft-Skills are not Wimpy

Whoever sold you on the idea that developing soft skills was for not-so-smart folks – is not-so-smart themselves. That person probably has never sat across the table from the CEO of a prospective company to whom you were presenting your products, services and platforms. That person may have been your professor or academic advisor. They may have been your mentor. They may have been a family member, even your grandmother. That person simply was not being realistic.

Whoever sold you on the idea that all you needed to do was develop highly-honed soft skills to be successful selling and closing deals for einstein, right brain left brainyour products, services and platforms also fell short of the mark. In essence, they told you that you wouldn’t need to rely on the left side, that analytical side, of your overly-developed right-sided sales brain.

Selling is not prescriptive. Entrepreneurship is not an academic exercise. Engineering and IT solutions become valuable only if the person making the investment fully realizes the translational value of your offering.

Soft skills are powerful. They are to be applied continuously. They become translational as well as transactional when you are willing to listen with both sides of your brain to create ROI and value.

[Read more...]

Do You Play Well with the Kids in your Business Sandbox?

You know as well as I do that there are people in your organization you enjoy working with, and those whom you don’t. If you work for a large corporation, your feelings may become lost in the crowd. If you are in a startup or small company with less than 20 employees, it’s hard to hide your feelings. If you are working closely with technical, engineering and sales professionals, the situation can seem like mixing oil with water.

One of the first signs that the wheels are coming off a startup is when everyone is at odds with one another. If you are in a small, family-owned business, however, this type of dysfunction may be the status quo and, unfortunately sanctioned, norm.  Along the sales-engineering interface®, tension between disciplines can become so palpable that you can cut it with a knife.

You are all playing in the same sandbox, every day. [Read more...]

Your Solution’s Just another Pair of Shoes

I don’t know about you, but I own a lot of shoes. I don’t think it’s just a girl-thing either. I’ve purchased these shoes over the years because they matched up with the clothing I was wearing at the time. I bought many pairs for more formal occasions. There are the shoes I wear for the gym, for cross country hiking, for slogging about the house. The high heels and now, sigh, the ballet flats.

There are only three pairs that I wear on a regular basis. They fit well, support my feet, align my body when walking,iStock_000002701040XSmall and contribute to my overall feeling of well-being. They fit me, my needs, and my feet, like a glove. I trust in them and can depend on them. [Read more...]

Price-Quality-Service, Your All-or-Nothing Value Proposition

You recall the days of telling customers: “You can have price, quality or service, pick two?” Customers want it all. Quite frankly, they are entitled to make this demand. As sellers, we should be committed to delivering on their demands.

While not compromising on price.

Last week, I attended the SAE 2013 World Congress exhibition in Detroit as well as several networking events affiliated with the meetings. I spoke with manufacturing companies and engineering entrepreneurs about the state of their businesses, their competitive marketplaces, the place of innovation in their company culture, and whether selling and engineering continue to live in separate corporate silos.

For those of you who feel that spending 4+ hours a day with engineers is right up there with root canal, you are missing out on some of your most interesting, and demanding, prospective customers. For those of you who live in this space, as I have for my entire career, it’s been a roller coaster of a ride – especially since 2008.

[Read more...]

10 Tips for Selling to Technical Professionals

Many of us leave money on the table when we sell: we avoid working with companies full of technical decision makers.  These engineering professionals tend to make us feel uncomfortable about our proficiency as sales professionals: they second-guess our motives, logic, and data.  

We are correct in feeling uncomfortable, unaware that it’s second nature, and “engineering as usual,” for technical professionals to second-guess their peers!  Technical education, training and mindset is based on continually questioning and seek validation of data and assumptions.  Techies are constantly doing their homework, so they usually know the correct answer – even when we don’t. [Read more...]

Something for Nothing Syndrome

How do you feel when people send you emails or call you, asking what you think about various topics? Do you feel flattered that someone is interested in your opinion? Will you showcase your expertise by going into all sorts of detail, far beyond the initial questions the caller asked you?

This is exactly what the person on the other end of the phone is hoping you will do.

They are taking notes as you regurgitate your intellectual property and engineering and sales know-how. You are providing them with free consulting. You are not relationship-building by demonstrating how much you know. It’s probably the one and only interaction you will have with these individuals. [Read more...]

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