Is Your Free Service Worth My Investment?

No matter whether you sell for someone else’s nascent company or you are the CEO of your own startup, what is the goal of your enterprise? If you tell me it’s to attract investors, you may be selling yourself short, literally.

Are your activities focused on chasing after angel and venture capital investors as the goal of your venture? How about shifting your focus to acquiring customers.

Most investors will tell you that seeking their support should be your last resort.  It’s a lot better if you have customers, and paying customers at that. Otherwise, you just may have traded your company for a job, essentially working for the investors’ company.

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Price-Quality-Service, Your All-or-Nothing Value Proposition

You recall the days of telling customers: “You can have price, quality or service, pick two?” Customers want it all. Quite frankly, they are entitled to make this demand. As sellers, we should be committed to delivering on their demands.

While not compromising on price.

Last week, I attended the SAE 2013 World Congress exhibition in Detroit as well as several networking events affiliated with the meetings. I spoke with manufacturing companies and engineering entrepreneurs about the state of their businesses, their competitive marketplaces, the place of innovation in their company culture, and whether selling and engineering continue to live in separate corporate silos.

For those of you who feel that spending 4+ hours a day with engineers is right up there with root canal, you are missing out on some of your most interesting, and demanding, prospective customers. For those of you who live in this space, as I have for my entire career, it’s been a roller coaster of a ride – especially since 2008.

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Ready-Fire-Aim Backfires

I received this email last week, containing a link to a software platform demo.  Apparently the link had been omitted from some preceding email, which I couldn’t recall receiving. 

“I forgot to send over this screencast, which will give you a basic overview of the application  It’s 6 mins long and will get you familiar with certain core concepts in the app when downloading and installing: [link]“

It was an office day for me, so I Googled the sender and the company, which has an open-source CRM platform.  I did what any CEO would do (if they gave this type of email solicitation a second thought): I checked him out on LinkedIn.  I wasn’t connected to the sender, although he is listed as the VP of Sales Engineering for this tool.

I sent this response back to the VP:  “Can’t say I ever received a first email re: what this is all about (although I already know). Is there some communication that precedes this?”

[Read more...]

Join me at the 2012 Women Entrepreneurs Conference

On November 17, 2012, the Michigan Association for Female Entrepreneurs (MAFE) will host their inaugural 2012 Women Entrepreneurs Conference. What makes this conference so intriguing – and one that got my immediate attention -is that the line-up is so good, especially for the first time out of the proverbial gate.

MAFE supports and promotes the economic growth and advancement of women entrepreneurs in Southeast Michigan.  That means supporting the entrepreneurial maturity of women at all levels of business growth, from start-up to mature businesses.

Michigan has a vibrant network of business incubators and university programs that support entrepreneurship. It’s one of a handful of states that “have it right” – in terms of how these incubators are modeled and how they interact with the entrepreneurial community.

One of the missions of MAFE is to accelerate the growth rate and success of women-owned businesses through enhanced networking and educational events, workshops, and seminars such as their 2012 Women Entrepreneurs Conference.

Which is why I am speaking at the event.  

I’ll be hosting a session at the conference titled: Telling Your Story, Selling Your Venture. No matter whether you are a university professor, corporate professional, student, or someone with an idea that catches fire, all of us are uncomfortable pitching that idea to investors. Let’s face it, while the friends and family approach may work for a while in getting your start-up off the ground, eventually your friends and family begin wondering when you are going to get a real job, or real funding.  That means it’s time for you to pitch to investors and enter business competitions, some of the most daunting experiences I know of.

It doesn’t have to be that way.

One of the ways investors separate the men from the boys – and the women from the girls – is how well you understand the mindset of the investment community and how well you position your venture with the goals of their portfolio. If what I just wrote sounds like Greek to you, then perhaps you might want to attend this seminar/break-out session at the event.

This country was built on entrepreneurship. It’s not something that is a given, however, even if you feel you qualify for programs and grants. You are asking organizations to put their money on you, and they need to exhibit found fiscal judgment when making their financial awards or making loans to your organization.

Are you speaking to them in their language? Do you understand how they think?

One of the shortfalls of anyone in the business world today, entrepreneurs particularly, is their knowledge gap about the financials of what leads their company from idea to profit. While a lot has been made about how girls shy away from math and STEM programs, it boils down to your mindset.

Are you going to tackle those finances or not? Leaving this critical aspect of your business to someone else – your father or uncle or a close family friend – jeopardizes your entrepreneurship in the long run. Who knows your company better than you? Work with your advisors. Collaborate with them.

If you are going to be that CEO, do so in more than title. That means simultaneously understanding the interrelationship between your value proposition, markets, industry, business model, and financials.

Join me on Saturday, November 17, 2012, when the Michigan Association for Female Entrepreneurs hosts their inaugural 2012 Women Entrepreneurs Conference. Find out the answers to these questions.

And a whole lot more from some incredibly talented and inspiring women.

Let me know if you are attending.

Think like a Venture, Sell like a Pro

Last evening’s University of Michigan Student Venture Showcase underscored that today’s business development environment is, indeed, global and competitive. The student teams had completed the TechArb8 program which is part of the Center for Entrepreneurship.  Each team was assigned a mentor to assist them in assessing the viability of their product concept, how a pivot in their thinking might move their concept forward, and determining next steps for their venture.

As a mentor in this year’s Showcase, I find that ventures and mature manufacturers each can take a lesson out of each other’s respective playbooks. Mature manufacturing and service companies often are in the same position as second stage start-ups: stuck in the space between early adopters (or having a loyal customer base) and mass or larger market attraction (having the marketplace pull your product, service, or platform into it).  Entrepreneurs, especially the technical ones, are at a loss for how to have the customer conversations that even your customers didn’t know they wanted to have with you. Sound familiar? [Read more...]

Does Your Start-Up Still Look Like Your Start-Up?

Entrepreneurs have tremendous passion and commitment to their idea, their product, their platform, their “baby.” In some cases, their “baby” is more than an idea – they’ve been able to gain localized marketplace traction in the case of products. Traction spurs them on, fuels their passion.

Onward and upward!

Then reality hits…. And the need for funding from sources other than friends and family. Perhaps demand exceeds capacity to manufacture (even your own kitchen can become very small very quickly).

That’s when you look for help: usually in the form of the local business incubator. You become a serial entrant in business competitions which can inject small sums into your operating capital.

That’s when the proverbial poop hits the fan. [Read more...]

Are You A Horse With Stripes or A Zebra?

How do you introduce yourself at meetings? Do you state your job title and professional certifications? Do you showcase the number of professional publications you have or whether or not you are the winner of the quarterly sales contests or the annual top sales leader award?

What do you really bring to the table, day in and day out? You are more than your job title or latest accolades. Those are nouns. What adjectives would you use to describe your professional core competencies – those deliverables that your colleagues and customers can expect to receive from you consistently, professionally, and with unending excellence? [Read more...]

4 Tips on Becoming a Manufacturing Resource and Thought-Leader

How do you get the market place knowledgeable about – and receptive to- your product and service offering?  In this era of social media, there are a ton of strategies out there about  content marketing, sales training, relationship marketing, customer experience, you got it.

While it’s important to eventually push your manufacturing, and even your start-up’s, products and services into the market place, it’s more important to create pull.

You and I know there’s a lot more up-front work involved than simply posting your first Tweet. [Read more...]

Getting Your Manufacturing Mojo Back

Entrepreneurs seem to have all the fun, don’t they? The excitement, passion, drive, fear of the unknown, pitching to investors, creating and doing business a mile a minute, rolling up their sleeves, and working 24 hours straight.

All for the ultimate prize: creating a company that has traction in the marketplace. Creating a company that makes it past early-adopter stage into mass market adoption. Creating a company that has staying power.

Like yours. A company that’s been in business for over 5 years, weathered a few financial storms (an understatement), and has a solid and diverse customer base.

Your company has made it.

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Hi! I’m Your Friendly Snake-Oil Salesman

Experiencing difficulty getting appointments with over-booked and over-whelmed prospects? Perhaps it’s because new customers – the object of your desire –  are a bit jaded. Especially by third quarter. They lump anyone asking for their time into their “same old” category. You end up fighting their stereotypes of salespeople as the proverbial carnival side-show snake oil salesman.

Then again, perhaps you, yourself,  aren’t really convinced about what you are trying to sell to them.

Are you selling snake oil, after all?

After 2 ½ quarters of quotas, revenue goals, strategic planning, team meetings – perhaps you and your company are more off target than right on the mark – and money. [Read more...]

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